Returns & Exchanges

At Seen Opticians, we want you to be completely satisfied with your eyewear; if your new frames aren't the perfect fit, you can return them within 14 days of receipt for a full refund or exchange. Please ensure all items are returned in their original, unworn condition with all designer packaging and security tags intact.

Return Process

• 1.
  Initiate Your Return

  Log into your account or visit our returns portal to select the items you wish to send back and receive your unique Return Authorization number.

• 2.
  Secure Your Package

  Carefully place the eyewear, original case, and cleaning cloth back into the shipping box, ensuring you include the completed returns form provided with your order.

• 3.
  Ship It Back

  Affix the prepaid shipping label to the outside of your package and drop it off at your nearest authorized courier location, keeping a copy of the tracking receipt.

• 4.
  Quality Inspection & Refund

  Once our optical specialists verify the condition of the frames, we will process your refund or dispatch your exchange within 3-5 business days.